Membership Policies

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Membership Policies

Guest Policy

  • Guest passes are a YMCA of Frederick County member privilege issued to all accounts except Youth and High School

  • Members must be 18 and over and must accompany guests during their visit to the Y.

  • All guests 18 and older must present a valid photo ID.

  • Guests 18 and over must complete a waiver prior to entry. Guests under 18 must have a parent complete the waiver online prior to entry. (The YMCA reserves the right to verify waiver and ID and may ask for a driver’s license, MD identification card, or school ID.).

  • Children under 10 years of age must be accompanied by a parent/adult guardian at all times while in the facility unless in a YMCA staff supervised program.

  • Guest(s) may use the same amenities as that of the host member and are required to follow all YMCA member policies.

  • Former members and program participants with an outstanding YMCA of Frederick County balance are not eligible to use guest passes.

  • There is an additional fee for certain activities. Certain programs may require session registration and drop-ins may not be available. Check-in with the Membership Desk for details.

  • Guest passes are non-transferable and are not redeemable for cash.

  • Household YMCA members bringing another household will only use one pass.

  • Guest passes are not good with any other offer.

  • Guest pass must be redeemed at the time of use and is valid at the following locations: Natelli Family Y and Downtown Y.

  • Guests can only “visit” the YMCA of Frederick County as a guest once, regardless of the member accompanying them. After that, they must pay the $20 day pass rate.

  • The YMCA reserves the right to edit, change or cancel guest passes at any time.

Guest Policy Liability: As a guest, you hereby assume all risks of injury arising out of your presence on the premises of the YMCA of Frederick County, your use of its equipment, including inflatable equipment, or facilities, and your participation in its activities, whether on its premises or at another location, and for yourself and your heirs and assigns hereby waive, release, and agree to hold free from all claims and damages the YMCA of Frederick County and its officers, directors, members, employees or agents. You understand the risks and dangers involved in participating in the programs and activities of the YMCA. You are physically capable of participating in such programs and agree not to participate in activities that may injure myself or others.

Membership Cards

When using the YMCA you must present your membership card. If your card has been lost, a new card can be purchased for a $5 fee. Or you may download the Frederick County Family YMCA app onto your smartphone, save your barcode in the app, and scan in using the app. Your barcode can also be texted to you to keep in your phone/iwallet, simply stop at the front desk.

Dress Code

Since we are a family organization, and to ensure continued safety, we ask that YMCA members and guests consider the YMCA’s four core values (Caring, Honesty, Respect, and Responsibility) in their choice of attire by observing the guidelines* below:

  • Shoes: Shoes must be worn at all times (Except for fun zone, pool, and yoga). Closed-toed shoes (no sandals or crocs) in the fitness center.
  • Tops: You must wear a full shirt/tank in program areas at all times. (Chest, sports bra, and midriff should be covered). Shirts with inappropriate designs, logos, or offensive language are prohibited.
  • Bottoms: Shorts should be mid-thigh in length.

* The YMCA reserves the right to define inappropriate/offensive attire.

Refund Policy

The YMCA reserves the right to cancel any class that does not meet minimum enrollment. Members will be issued a voucher for classes canceled by the YMCA. A refund will only be issued if requested by the participant. If a participant drops out of a class prior to the start, the YMCA will retain a 25% service fee. The balance will be issued as a voucher for use at the YMCA. After the class has met once, no credits are issued.

In case of a medical emergency, a voucher will be issued for classes not attended if the emergency occurs before the third week of the session and the participant will miss all remaining classes. A doctor’s note must be presented within two months to receive the credit. Only vouchers will be issued. Refunds will not be offered.

The YMCA will not refund or issue credit vouchers for weather-related cancellations. Every effort will be made to make up missed classes. In-house credits will be issued for all refunds in the amount of $15 or less. Credits/vouchers may be designated as contributions to the YMCA’s Annual Campaign fund.

The YMCA reserves the right to apply credit/voucher refund requests to satisfy financial obligations to the YMCA, including, but not limited to, Non-Sufficient Funds, Program, and Childcare Balance Dues for the participant.

This refund/credit information pertains to membership dues and program fees. It does not apply to fees paid for childcare and camp programs.

Non-Sufficient Funds Procedure

If your check/ACH Draft or Credit/Debit Card auto withdrawal is returned unpaid, it will be your responsibility to ensure payment is made to keep your account in good standing. We will attempt to recollect Credit/Debit Card auto withdrawal returned payments electronically. For all outstanding balances from check/ACH Draft or Credit/Debit Card auto withdrawal returned unpaid, we will send a letter to your home address to notify you of the matter and request payment. The Y will assess a minimum return payment fee of $25.00 or the maximum amount allowed by law. Check writer/Card holder is also responsible for all other collection costs, including but not limited to, attempts to recollect payments electronically.

Gains Full-Service Billing FAQs

What is Full Service Billing?

Gains Full Service Billing (FSB) is a third-party service that the YMCA of Frederick County has engaged to resolve credit card transaction declines.

If a credit card payment is declined during a routine credit card draft, FSB will resubmit the transaction up to 3 times. In addition, FSB will make telephone calls and send email messages to the declined credit cardholders to update account information and resolve the delinquent payments. The telephone caller ID and/or the email notification will come from FSB (Full Service Billing)

Unresolved items are reported back to the YMCA of Frederick County for follow up, turn over to collections, or deactivation of the account

Absolutely! There are several options:
1. Make a one-time payment from your “My Y Account”
2. Call or stop by your local branch

If a credit card is declined for payment during a regularly scheduled draft, for any reason, a non-refundable declined payment service fee of $25.00, paid to Full Service Billing, will be charged to the member’s account. This amount will automatically be added to the resubmission by FSB.

Membership Payment Options

Monthly: Through our bank draft plan, dues are automatically transferred from your checking or credit card account to the YMCA. Payment is required for days until the draft begins. No renewal notices are sent. Membership is continuous until member requests cancellation by logging in to their Y Account (Under “Membership” click “Manage”) or Online using this form. No faxed or phoned in terminations are accepted. A 15-day notice is required, prior to your payment draft date.

The YMCA cannot be responsible for mail and e-mail that does not reach us. The YMCA will communicate acknowledgment of the cancellation notice. If you do not receive a notification, please contact the YMCA. If you were incorrectly charged due to the YMCA’s failure to cancel or put the membership on hold, a full refund/credit will be given as long as the refund/credit is accompanied by proper documentation (i.e. hold form, cancel form, email, etc). Under any circumstances, the YMCA will not refund/credit more than two months.

Annually: Cash, check, or credit card. Annual membership is in effect for one year from the date of joining. Renewal notices are sent the month prior to the annual membership renewal month. Membership fees are non-refundable after 15 days.

Maintenance Fee: All adult and household memberships will be assessed a yearly maintenance fee of $30. This small fee covers capital expenses, such as acquiring, upgrading, or maintaining physical assets. For those who pay their membership on the monthly draft, the yearly maintenance fee will be assessed at the time of your August draft.

Refund Policies

What are your refund policies regarding Classes?

Class Cancellations by YMCA:

  • If a class does not meet the minimum enrollment, YMCA Frederick reserves the right to cancel the class.
  • Participants will be issued a refund for the full amount of the cancelled class.

Participant Withdrawal Prior to Class Start:

  • If a participant withdraws from a class before it begins, YMCA Frederick will retain a $5 service fee. The service fees may be waived if the spot can be filled based on the class waitlist, if any.
  • The remaining balance will be issued as a voucher for use at YMCA Frederick, or a refund will be issued upon the participant’s request.

Participant Withdrawal After Class Start:

  • Once a class has met for the first time, no credits or refunds will be issued to participants who withdraw.

Participant Withdrawal from Childcare:

  • Parents are required to provide a 2-week written notice during the school years to receive a full refund of the tuition.
  • Should a written notice not be received prior to the deadline, parents will be charged for tuition and no refund will be processed.

Participant Withdrawal from Summer Camps:

  • Parents are required to provide a 3-week written notice for the summer camp programs. For all refund requests submitted prior to the 3-week deadline, the YMCA will retain the initial $30 deposit fee and refund the fees associated with the summer camp.
  • Should a written notice not be received prior to the deadline, parents will be charged for tuition and no refund will be processed.

Should a member not be able to attend for enrolled classes or sessions due to military deployment reasons, the YMCA will issue a refund for the unused portion of the classes or sessions.

  • In the event of a medical emergency where the participant is unable to attend the remaining classes, a voucher will be issued for the unused portion of the class.

  • A doctor’s note must be provided within two months of the emergency to receive the credit.
  • Only vouchers will be issued; refunds are not offered for medical emergencies.

  • YMCA Frederick will not issue refunds or credits for classes cancelled due to weather-related events.
  • Efforts will be made to reschedule any missed classes due to weather.

  • For refunds of $15 or less, an in-house credit will be issued to the participant’s account.
  • Participants may choose to designate these credits as contributions to the YMCA’s Annual Campaign fund.

Application of Credits to Outstanding Obligations

  • YMCA Frederick reserves the right to apply any refund or credit requests to satisfy outstanding financial obligations, including non-sufficient funds, program fees, and childcare balance dues.

  • Notification & Collection:
    • If a check, ACH Draft, or Credit/Debit Card auto withdrawal is returned unpaid, YMCA Frederick will notify the participant via phone or email.
    • The participant is responsible for ensuring payment is made to keep their account in good standing. The Y will attempt to recollect the unpaid amount electronically.
  • Return Payment Fee:
    • A minimum return payment fee of $25.00 or the maximum amount allowed by law will be assessed for unpaid transactions.
    • The participant is responsible for all collection costs, including electronic recollection attempts.

Y Nationwide Membership

Nationwide Membership enables you to visit any participating Y in the United States through membership at your “home” YMCA (your home location is the facility that enrolled you as a member and that collects your membership dues).

With Nationwide Membership, members can visit any participating Y in the United States and Puerto Rico through membership at their home Y, at no additional cost. Nationwide Membership is an essential part of our cause to strengthen communities.

General Rules

  • The YMCA is a tobacco-free campus. This includes: vaping, e-cigarettes, and smokeless tobacco.
  • Members must present their membership cards each time they use the Y.
  • Any member lending his/her membership card to another person will lose all membership privileges. No refund will be given.
  • Children age 5 and under may use either the boys’ or girls’ youth locker room if accompanied by a parent or guardian. Adults must be accompanied by a child in the youth locker rooms. Children under 18 are not permitted in the adult locker rooms.
  • For your child’s safety, when attending an adult program, you must use the YMCA Fun Zone unless your child is enrolled in another program at the same time. Children may not be left unattended in the lobby areas or other parts of the facility at any time. Please note that a 90-minute daily time limit is observed in the Fun Zone for children age 3 months through 10 years. Children age 10 and over can utilize the Youth Center for up to four hours per day.
  • The YMCA is not responsible for lost or stolen items. Please don’t leave valuables in lockers.
  • Please keep all food and beverages in the lobby/seating areas.
  • Prices, fees, facility schedule, hours of operation, classes, and instructors are subject to change. Changes may occur during a session. Notices will be posted when changes are made.
  • Please report vandalism or repairs needed so we may maintain the facility in the best possible condition.
  • Please follow posted traffic signs, speed limits and designated fire lanes.
  • The use of any device capable of photographic images is strictly prohibited in YMCA locker rooms, restrooms and changing areas.
  • Any use of photo capable devices in program areas must have approval of instructor.
  • To ensure the safety of our members and guests, the YMCA uses video surveillance and recording throughout the building except in locker rooms.
  • The YMCA prohibits staff from babysitting members and guests whom they meet here at the YMCA.
  • The YMCA may use and take photographs as needed to be used in marketing and promotional materials. Anyone entering the building or grounds may be a part of those photos.

  • Due to liability reasons, the YMCA does not allow paid skill instruction, coaching, or personal training by anyone other than YMCA staff.

Special Needs Accessibility

Most exercise areas in the YMCA are accessible for individuals with special needs. Handicap parking is available in designated spaces out front. Please see a Member Services Representative if you have any questions.

Non-discrimination

Together, we strive to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, income, national origin, race or sexual orientation has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility — they guide everything we do.

In keeping with our commitment to diversity , equity and inclusion, and to ensure everyone feels both welcome and safe at the Y, we offer all individuals the use of facility spaces, including locker rooms, that align with that individual’s gender identity

Closings

Holidays: The YMCA is closed on designated holidays throughout the year. In addition to scheduled holiday closings, we will have early closings on or around other holidays throughout the year.

Inclement Weather: Please visit the Y website at frederickymca.org or call the Y Info Line at 301.696.9622 for information regarding YMCA program and facility operations on inclement weather days. The YMCA will close aquatic areas, according to safety regulations, for a 30 minute period after the last lightning flash. The YMCA will make every effort to make up classes missed due to inclement weather and other YMCA closings.

Photographs

The YMCA may take and use photographs as needed to be used in marketing and promotional materials. Anyone entering the building or grounds may be a part of those photos.

Standards of Conduct

The foundation of the YMCA is the mission to build strong kids, strong families and strong communities. The YMCA creates an atmosphere of a caring community and a place in which everyone is made to feel special and cared about. The standards of conduct have been put into place to ensure that everyone at the YMCA feels this way.

Members, program participants or guests who violate one of the standards listed below may have their membership privileges suspended or terminated.

  • Fighting
  • Vandalism or malicious destruction of YMCA or member property
  • Theft
  • Lending membership card to a person to gain access
  • Possession, use or distribution of drugs or alcohol on YMCA property or at YMCA sponsored events or programs
  • Use of profanity in the YMCA facility
  • Disruptive behavior
  • Verbal, threatening or physically or emotionally abusive behavior to other members or staff
  • Disrespectful behavior to members, guests or staff
  • Proper workout and/or swim attire must be worn at all times. All apparel (lack of apparel) should be appropriate for a family environment. Please refer to the dress code.

YMCA of Frederick County Sex Offender Policy

It is the policy of the YMCA of Frederick County to not allow a known registered sex offender on any YMCA properties or sites (including non-owned sites that we operate) so the safety of participants can be maintained. The YMCA conducts regular sex offender screenings on all members, participants, and guests. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation, and remove visitation access.

Child Sexual Abuse Prevention

The YMCA of Frederick County encourages adults and organizations in the community to play a vital role in making Frederick County a safer place for children. When adults know how abuse happens, see the warning signs, and respond quickly to prevent abuse, they foster a culture of child abuse prevention. If you have serious concerns about any YMCA youth program participant or staff member, please contact your program director. You may also call our KNOW. SEE. RESPOND. Hotline at (720) 617-7201 or submit a report online.

Digital Community Guidelines

The YMCA of Frederick County’s social media, blogs, and forums are for anyone who believes in the cause of the Y. Feel free to share your Y stories, tips and ideas and participate in our online community.

If you have questions, comments or concerns about the Y, we will do our best to connect with you and we may reach out to you directly regarding your comments.

General Guidelines

We consider this online community one big YMCA. We want to hear from you on social media, our blogs, and our forums but have a few things that we do not allow:

  • Posts that contain, discuss or promote:
    • abusive, vulgar, offensive, threatening or harassing language
    • personal attacks of any kind
    • illegal activity
    • political campaigns
    • religious issues
    • legal or employment issues
    • posting of premium content from any website
    • fake news or any content intended to mislead
  • Conversations that negatively target specific individuals, groups, or organizations
  • Posts that are spam, solicitations or advertisements
  • Contest and voting campaign posts that are not authorized by the YMCA of Frederick County
  • Any profile icon or name related to commercial content that promotes another business, website, specialty page other than a Y or those approved by the YMCA of Frederick County
  • Personally identifiable information (like phone numbers or email addresses), private or sensitive details about another person
  • Material or information that you don’t have the right to post or share

Differences of opinion are welcome as long as they are respectful. Be courteous and respect those asking questions with friendly, informative discussions. If it’s not, it will be deleted. Posters will be permanently banned immediately for a serious, willful, and/or repeated violation of any of these rules.

User-submitted content (including comments, updates, photos and videos) do not necessarily represent the views of the YMCA of Frederick County.

The statements and opinions posted by registered participants to these forums and blogs are offered for educational, informational, and social purposes only, should not be construed as personal medical advice, and are not intended to diagnose any medical condition or replace your or anyone else’s healthcare provider. Please consult with a physician or local healthcare provider before taking any advice that might affect you or anyone else’s health and well-being.

Some links featured on our website, social media, blogs, and forums will take you to non-YMCA websites. The views and opinions of authors expressed on those websites do not necessarily state or reflect those of the YMCA of Frederick County.

WIFI Terms & Conditions

By using The YMCA of Frederick Guest WIFI internet service, you hereby expressly acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the internet, whether the connection is facilitated through wired or wireless technology.

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