Membership and Facility Policies

Membership Policies

The YMCA of Frederick County is a member-based organization that serves the community. Access to our facilities is reserved for members and authorized guests of the YMCA of Frederick County. Loitering is not permitted.
All members must present and scan their membership cards upon entering the facility. All program participants or guests must present their photo ID to the Member Services Representatives upon entering the facility.
Prior to accessing any YMCA facility or participating in any YMCA program, all members, participants or guests must have completed the appropriate waiver(s). This waiver is necessary to acknowledge and understand the risks associated with facility usage or program participation.
The YMCA of Frederick County is a tobacco-free campus. This includes: vaping, e-cigarettes, and smokeless tobacco.
The possession or carrying of weapons, firearms, or objects that could reasonably be used as a weapon is prohibited on YMCA property, except by sworn law enforcement officers acting within the scope of their official duties or other individuals specifically authorized by the YMCA and/or applicable law.
Any member lending his/her membership card to another person will lose all membership privileges. No refund will be given.
Children under 18 may use the Universal Locker Rooms or the Minors Only Locker Room (Natelli Family Y location only). Adults must accompany children under 10 in the Universal Locker Rooms. Children under 18 are not permitted in the Adult Locker Rooms.
For your child’s safety, when attending an adult program, you must use the YMCA Fun Zone unless your child is enrolled in another program at the same time. Children may not be left unattended in the lobby areas or other parts of the facility at any time. Please note that a 2-hour daily time limit is observed in the Fun Zone.
The YMCA is not responsible for lost or stolen items. Please secure all items in a locker with a lock.
Please keep all food and beverages in main lobby or racquetball lobby. Water may be used throughout the facility, in unbreakable containers only.
Prices, fees, facility schedule, hours of operation, classes, and instructors are subject to change. Changes may occur during a session.
Please report vandalism or repairs needed so we may maintain the facility in the best possible condition.
Please follow posted traffic signs, speed limits and designated fire lanes.
The use of any device capable of photo graphic images is strictly prohibited in YMCA locker rooms, restrooms and changing areas.
Any use of photo capable devices in program areas must have approval of instructor.
To ensure the safety of our members and guests, the YMCA uses video surveillance and recording throughout the building except in locker rooms.
The YMCA prohibits staff from babysitting members and guests whom they meet here at the YMCA.
The YMCA may use and take photographs as needed to be used in marketing and promotional materials. Anyone entering the building or grounds may be a part of those photos.
Due to liability reasons, the YMCA does not allow paid skill instruction, coaching, or personal training by anyone other than YMCA staff.

Monthly

Through our bank draft plan, dues are automatically transferred from your checking or credit card account to the YMCA. Payment is required for days until the draft begins (Prorated fee). *Credit Cards will be assessed at 3% upcharge on all credit card sales, including membership dues. No renewal notices are sent. Membership is continuous until member requests cancellation by logging in to their Y Account (Under Membership click Manage) or Online using this form. No faxed or phoned in terminations are accepted. A 15-day notice is required, prior to your payment draft date. The YMCA cannot be responsible for mail and e-mail that does not reach us. The YMCA will communicate acknowledgment of the cancellation notice. If you do not receive a notification, please contact the YMCA. If you were incorrectly charged due to the YMCA’s failure to cancel or put the membership on hold, a full refund/ credit will be given as long as the refund/credit is accompanied by proper documentation (i.e. hold form, cancel form, email, etc). Under any circumstances, the YMCA will not refund/credit more than two months.

Annual

Cash, check, or credit card. Annual membership is in effect for one year from the date of joining. Annual membership are automatically renewed on the one year anniversary of your first month and every year after unless a request has been submitted by logging in to their Y Account (Under Membership click Manage) or Online using this form. No faxed or phoned in terminations are accepted. A 15-day notice is required, prior to your renewal date. Membership fees are non refundable after 15 days.

Maintenance Fee

All adult and household memberships will be assessed a yearly maintenance fee of $30. This small fee covers capital expenses, such as acquiring, upgrading, or maintaining physical assets. For those who pay their membership on the monthly draft, the yearly maintenance fee.

If your check/ACH Draft or Credit/Debit Card auto withdrawal is returned unpaid, it will be collected electronically and you will be assessed a minimum fee of $25.00 (or the maximum amount allowed by law). Check writer/Card holder is also responsible for all other collection costs.

The YMCA wants to ensure that everyone has the opportunity to participate in our programs and enjoy the facilities and services. Financial assistance is available for memberships, child care, and summer camp programs for individuals and families with financial need. Funds for financial assistance are made available through the generous contributions of friends to the YMCA through the Annual Campaign, Annual Special Events, and our endowment funds. Applications can be found online here. Please allow 2-4 weeks for processing completed applications.

Y members receive savings on Y programs. To receive the discount for programs, your membership must be active throughout the entire program season or you may be charged the difference between member and nonmember rate.

Household Memberships are eligible to receive the discounted Member Rate for childcare & camps.

Please note that the YMCA is not responsible for lost, misplaced, or stolen items, and we cannot guarantee that missing belongings will be recovered or placed in Lost and Found. If you believe you have lost an item, please check with the Front Desk, and remember to secure your personal belongings at all times.

When using the YMCA you must present your membership card. If your card has been lost, a new card can be purchased for a $5 fee. Or you may download the Frederick County Family YMCA app onto your smartphone, save your barcode in the app, and scan in using the app. the app can be downloaded here.

All lockers (except for kit lockers at the Downtown Y) are for day use only and not for overnight storage. Personal locks will be removed nightly and any personal items will be moved to lost and found.

Kit locker rentals are available at the Downtown Y only in the Men’s and Women’s 18+ locker rooms. They are available to rent for $3.00 per month included in your membership draft. You can apply at the Front Desk for a kit locker to be assigned to you.

Information about weather related closures can be viewed by checking our website at www.frederickymca.org, by calling our information line at 301-696-9622.

Closures

The YMCA is closed on designated holidays throughout the year, including New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. In addition to closings, we will have early closings on other designated days throughout the year. The Y may also close due to unforeseen circumstances, such as, but not limited to, inclement weather, facility safety or community health concerns as mandated by authorities. No refunds, credits or make-up lessons will be given for such closings. Announcements about emergency closures will be made on our website and social media.

Since we are a family organization, and to ensure continued safety and hygiene, we ask that YMCA members and guests consider the YMCA’s four core values (Caring, Honesty, Respect, and Responsibility) in their choice of attire by observing the guidelines* below:

Shoes: Shoes must be worn at all items (except fun zone, pool and yoga). Closed-toed shoes (no sandals or crocs) in the fitness center.
Tops: We ask you to remember we are a family facility when choosing your attire. Full shirts/tanks are preferred. Appropriate sports bras with full coverage are acceptable. Revealing attire is prohibited. Shirts or hats with inappropriate designs, logos, or offensive language are prohibited.
Bottoms: Shorts should be mid-thigh in length.

*The YMCA reserves the right to define inappropriate/offensive attire.

Nationwide Membership enables you to visit any participating Y in the United States through membership at your home YMCA (your home location is the facility that enrolled you as a member and that collects your membership dues). Members from other Y’s with “Silver Sneakers” memberships are not eligible for nationwide membership benefits. With Nationwide Membership, members can visit any participating Y in the United States and Puerto Rico through membership at their home Y, at no additional cost. Nationwide Membership is an essential part of our cause to strengthen communities.

Downtown Y and Westside Program Center Only:

TransIT bus routes provide access to recreation, employment, school, medical and shopping centers in and around the City of Frederick and Frederick County. Ride the 60/FCC Connector route from Frederick Community College, Country Village Apartments, or the Frederick Senior Center to the YMCA. Seven Connector bus routes and Five Shuttle buses meet at the Transit Center (downtown MARC Train Station) where riders may transfer to other routes for access to the FSK Mall, Boscov’s, Westview, and Walmart. For more information, visit FrederickCountyMD.gov/TransIT or call 301-600-2065.

The YMCA of Frederick County encourages adults and organizations in the community to play a vital role in making Frederick County a safer place for children. When adults know how abuse happens, see the warning signs, and respond quickly to prevent abuse, they foster a culture of child abuse prevention. If you have serious concerns about any YMCA youth program participant or staff member, please contact your program director. You may also call our KNOW. SEE. RESPOND. Hotline at (855) 347-0751 or submit a report online. Visit Know. See. Respond. for more information.

The foundation of the YMCA is the mission to build strong kids, strong families and strong communities. The YMCA creates an atmosphere of a caring community and a place in which everyone is made to feel special and cared about. The standards of conduct have been put into place to ensure that everyone at the YMCA feels this way.

Members, program participants or guests who violate one of the standards listed below may have their membership privileges suspended or terminated.

Fighting
Vandalism or malicious destruction of YMCA or member property
Theft
Lending membership card to a person to gain access
Under the influence of, possession of, or use or distribution of drugs or alcohol on YMCA property or at YMCA sponsored events or programs
Use of profanity in the YMCA facility
Disruptive behavior
Verbal, threatening or physically or emotionally abusive behavior to others
Disrespectful behavior to members, guests or staff
Proper workout and/or swim attire must be worn at all times. All apparel (lack of apparel) should be appropriate for a family environment. Please refer to the dress code

Together, we strive to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, income, national origin, race or sexual orientation has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility — they guide everything we do.

In keeping with our commitment to diversity , equity and inclusion, and to ensure everyone feels both welcome and safe at the Y, we offer all individuals the use of facility spaces, including locker rooms, that align with that individual’s gender identity

The YMCA may take and use photographs as needed to be used in marketing and promotional materials. Anyone entering the building or grounds may be a part of those photos.

It is the policy of the YMCA of Frederick County to not allow a known registered sex offender on any YMCA properties or sites (including non-owned sites that we operate) so the safety of participants can be maintained. The YMCA conducts regular sex offender screenings on all members, participants, and guests. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation, and remove visitation access. The YMCA places the safety of all individuals as the utmost priority. The YMCA Registered Sex Offender system is a state-of-the art instant screening program designed to identify any potential threats to the well-being of our community. All members, guests, and visitors aged 18 years or older are required to provide a valid state or government-issued photo ID upon first visit to the YMCA to gain entry to any of our facilities. After that, they must scan each visit with a Member Card, YMCA Guest card, or with the front desk staff. Upon providing their ID, individuals will be screened through the DAXKO RSO system. The system will automatically check for potential matches against registered sex offender databases. Any potential matches will be flagged in the system for further review by Management. After review of the report, if it is clear the member/guest is not the same person, staff can proceed with sale or entry to the facility. If it is a positive match response, access to the facility will be denied. A Membership Director will verify matches and correspondence will be sent to the individual.

The YMCA of Frederick County’s social media, blogs, and forums are for anyone who believes in the cause of the Y. Feel free to share your Y stories, tips and ideas and participate in our online community.

If you have questions, comments or concerns about the Y, we will do our best to connect with you and we may reach out to you directly regarding your comments.

General Guidelines

We consider this online community one big YMCA. We want to hear from you on social media, our blogs, and our forums but have a few things that we do not allow:

Posts that contain, discuss or promote:
- abusive, vulgar, offensive, threatening or harassing language
- personal attacks of any kind
- illegal activity
- political campaigns
- religious issues
- legal or employment issues
- posting of premium content from any website
- fake news or any content intended to mislead
Conversations that negatively target specific individuals, groups, or organizations
Posts that are spam, solicitations or advertisements
Contest and voting campaign posts that are not authorized by the YMCA of Frederick County
Any profile icon or name related to commercial content that promotes another business, website, specialty page other than a Y or those approved by the YMCA of Frederick County
Personally identifiable information (like phone numbers or email addresses), private or sensitive details about another person
Material or information that you don’t have the right to post or share

Differences of opinion are welcome as long as they are respectful. Be courteous and respect those asking questions with friendly, informative discussions. If it’s not, it will be deleted. Posters will be permanently banned immediately for a serious, willful, and/or repeated violation of any of these rules.

User-submitted content (including comments, updates, photos and videos) do not necessarily represent the views of the YMCA of Frederick County.

The statements and opinions posted by registered participants to these forums and blogs are offered for educational, informational, and social purposes only, should not be construed as personal medical advice, and are not intended to diagnose any medical condition or replace your or anyone else’s healthcare provider. Please consult with a physician or local healthcare provider before taking any advice that might affect you or anyone else’s health and well-being.

Some links featured on our website, social media, blogs, and forums will take you to non-YMCA websites. The views and opinions of authors expressed on those websites do not necessarily state or reflect those of the YMCA of Frederick County.

By using The YMCA of Frederick Guest WIFI internet service, you hereby expressly acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the internet, whether the connection is facilitated through wired or wireless technology.

Membership Policies

The YMCA of Frederick County is a member-based organization that serves the community. Access to our facilities is reserved for members and authorized guests of the YMCA of Frederick County. Loitering is not permitted.
All members must present and scan their membership cards upon entering the facility. All program participants or guests must present their photo ID to the Member Services Representatives upon entering the facility.
Prior to accessing any YMCA facility or participating in any YMCA program, all members, participants or guests must have completed the appropriate waiver(s). This waiver is necessary to acknowledge and understand the risks associated with facility usage or program participation.
The YMCA of Frederick County is a tobacco-free campus. This includes: vaping, e-cigarettes, and smokeless tobacco.
The possession or carrying of weapons, firearms, or objects that could reasonably be used as a weapon is prohibited on YMCA property, except by sworn law enforcement officers acting within the scope of their official duties or other individuals specifically authorized by the YMCA and/or applicable law.
Any member lending his/her membership card to another person will lose all membership privileges. No refund will be given.
Children under 18 may use the Universal Locker Rooms or the Minors Only Locker Room (Natelli Family Y location only). Adults must accompany children under 10 in the Universal Locker Rooms. Children under 18 are not permitted in the Adult Locker Rooms.
For your child’s safety, when attending an adult program, you must use the YMCA Fun Zone unless your child is enrolled in another program at the same time. Children may not be left unattended in the lobby areas or other parts of the facility at any time. Please note that a 2-hour daily time limit is observed in the Fun Zone.
The YMCA is not responsible for lost or stolen items. Please secure all items in a locker with a lock.
Please keep all food and beverages in main lobby or racquetball lobby. Water may be used throughout the facility, in unbreakable containers only.
Prices, fees, facility schedule, hours of operation, classes, and instructors are subject to change. Changes may occur during a session.
Please report vandalism or repairs needed so we may maintain the facility in the best possible condition.
Please follow posted traffic signs, speed limits and designated fire lanes.
The use of any device capable of photo graphic images is strictly prohibited in YMCA locker rooms, restrooms and changing areas.
Any use of photo capable devices in program areas must have approval of instructor.
To ensure the safety of our members and guests, the YMCA uses video surveillance and recording throughout the building except in locker rooms.
The YMCA prohibits staff from babysitting members and guests whom they meet here at the YMCA.
The YMCA may use and take photographs as needed to be used in marketing and promotional materials. Anyone entering the building or grounds may be a part of those photos.
Due to liability reasons, the YMCA does not allow paid skill instruction, coaching, or personal training by anyone other than YMCA staff.

Monthly

Annual

Maintenance Fee

Household Memberships are eligible to receive the discounted Member Rate for childcare & camps.

Information about weather related closures can be viewed by checking our website at www.frederickymca.org, by calling our information line at 301-696-9622.

Closures

Shoes: Shoes must be worn at all items (except fun zone, pool and yoga). Closed-toed shoes (no sandals or crocs) in the fitness center.
Tops: We ask you to remember we are a family facility when choosing your attire. Full shirts/tanks are preferred. Appropriate sports bras with full coverage are acceptable. Revealing attire is prohibited. Shirts or hats with inappropriate designs, logos, or offensive language are prohibited.
Bottoms: Shorts should be mid-thigh in length.

*The YMCA reserves the right to define inappropriate/offensive attire.

Downtown Y and Westside Program Center Only:

Members, program participants or guests who violate one of the standards listed below may have their membership privileges suspended or terminated.

Fighting
Vandalism or malicious destruction of YMCA or member property
Theft
Lending membership card to a person to gain access
Under the influence of, possession of, or use or distribution of drugs or alcohol on YMCA property or at YMCA sponsored events or programs
Use of profanity in the YMCA facility
Disruptive behavior
Verbal, threatening or physically or emotionally abusive behavior to others
Disrespectful behavior to members, guests or staff
Proper workout and/or swim attire must be worn at all times. All apparel (lack of apparel) should be appropriate for a family environment. Please refer to the dress code

The YMCA may take and use photographs as needed to be used in marketing and promotional materials. Anyone entering the building or grounds may be a part of those photos.

If you have questions, comments or concerns about the Y, we will do our best to connect with you and we may reach out to you directly regarding your comments.

General Guidelines

We consider this online community one big YMCA. We want to hear from you on social media, our blogs, and our forums but have a few things that we do not allow:

Posts that contain, discuss or promote:
- abusive, vulgar, offensive, threatening or harassing language
- personal attacks of any kind
- illegal activity
- political campaigns
- religious issues
- legal or employment issues
- posting of premium content from any website
- fake news or any content intended to mislead
Conversations that negatively target specific individuals, groups, or organizations
Posts that are spam, solicitations or advertisements
Contest and voting campaign posts that are not authorized by the YMCA of Frederick County
Any profile icon or name related to commercial content that promotes another business, website, specialty page other than a Y or those approved by the YMCA of Frederick County
Personally identifiable information (like phone numbers or email addresses), private or sensitive details about another person
Material or information that you don’t have the right to post or share

User-submitted content (including comments, updates, photos and videos) do not necessarily represent the views of the YMCA of Frederick County.

Refund Policies

The YMCA reserves the right to cancel any class that does not meet minimum enrollment requirements. Participants will receive a full refund for any class canceled by the YMCA. Once a class has met for the first time, refunds or credits will no longer be issued.

In the event of a medical emergency that prevents a participant from attending the remaining classes, a voucher may be issued for the unused portion of the class. A doctor’s note must be submitted within 2 months of the emergency to receive the credit. Refunds are not available for medical emergencies; vouchers only will be issued.

The YMCA does not provide refunds or credit vouchers for weather-related cancellations; however, every effort will be made to schedule make-up classes when possible.

Refunds of $15 or less will be issued as an in-house YMCA credit. Participants may also choose to designate credits or vouchers as contributions to the YMCA’s Annual Campaign. The YMCA reserves the right to apply any credits or vouchers toward outstanding financial obligations, including but not limited to Non-Sufficient Funds (NSF) fees, program balances, or childcare balances owed by the participant.

This refund/credit information pertains to membership dues and program fees. It does not apply to fees paid for childcare and camp programs.

Class Cancellations by YMCA:

If a class does not meet the minimum enrollment, YMCA Frederick reserves the right to cancel the class.
Participants will be issued a refund for the full amount of the cancelled class.

Participant Withdrawal Prior to Class Start:

If a participant withdraws from a class before it begins, YMCA Frederick will retain a $5 service fee. The service fees may be waived if the spot can be filled based on the class waitlist, if any.
The remaining balance will be issued as a voucher for use at YMCA Frederick, or a refund will be issued upon the participant’s request.

Participant Withdrawal After Class Start:

Once a class has met for the first time, no credits or refunds will be issued to participants who withdraw.

Participant Withdrawal from Childcare:

Parents are required to provide a 2-week written notice during the school years to receive a full refund of the tuition.
Should a written notice not be received prior to the deadline, parents will be charged for tuition and no refund will be processed.

When canceled by the participant, a request submitted at least 7 calendar days before the scheduled billing (draft) date will receive a refund, less the non-refundable deposit. Payments are drafted two weeks before the start of each camp week. Requests submitted fewer than 7 days before the billing date, or after the draft has been processed, are not eligible for a refund.

All camp deposits are non-refundable.

Should a member not be able to attend for enrolled classes or sessions due to military deployment reasons, the YMCA will issue a refund for the unused portion of the classes or sessions.

In the event of a medical emergency where the participant is unable to attend the remaining classes, a voucher will be issued for the unused portion of the class.
A doctor’s note must be provided within two months of the emergency to receive the credit.
Only vouchers will be issued; refunds are not offered for medical emergencies.

YMCA Frederick will not issue refunds or credits for classes cancelled due to weather-related events.
Efforts will be made to reschedule any missed classes due to weather

For refunds of $15 or less, an in-house credit will be issued to the participant’s account.
Participants may choose to designate these credits as contributions to the YMCA’s Annual Campaign fund.

Application of Credits to Outstanding Obligations

YMCA Frederick reserves the right to apply any refund or credit requests to satisfy outstanding financial obligations, including non-sufficient funds, program fees, and childcare balance dues.

Notification & Collection:
- If a check, ACH Draft, or Credit/Debit Card auto withdrawal is returned unpaid, YMCA Frederick will notify the participant via phone or email.
- The participant is responsible for ensuring payment is made to keep their account in good standing. The Y will attempt to recollect the unpaid amount electronically.
Return Payment Fee:
- A minimum return payment fee of $25.00 or the maximum amount allowed by law will be assessed for unpaid transactions.
- The participant is responsible for all collection costs, including electronic recollection attempts.

Guest Policy

Guest passes are a YMCA of Frederick County member privilege issued to all accounts.
Guests 18 and older must present a valid photo ID and must complete a waiver prior to entry.
Guests 17 and under must have a parent complete the waiver online prior to entry. (The YMCA reserves the right to verify waiver and ID and may ask for a driver’s license, MD identification card, or school ID.).
- Guests ages 14-17 (after verification of waiver) may use the facility without a guardian.
- Guests ages 13 and under must be accompanied by a parent or adult guardian (adult guardian must be age 21 or older) at all times while in the facility unless in a YMCA staff supervised program.
Guest(s) may use the same amenities as that of the host member and are required to follow all YMCA member policies.
Former members and program participants with an outstanding YMCA of Frederick County balance are not eligible to use guest passes.
There is an additional fee for certain activities. Certain programs may require session registration and drop-ins may not be available. Check-in with the Membership Desk for details.
Guest passes are non-transferable and are not redeemable for cash.
Guest passes are not good with any other offer.
Guest pass must be redeemed at the time of use and is valid at the following locations: Natelli Family Y, Downtown Y, and Y Sports Warehouse.
Guests can only “visit” the YMCA of Frederick County as a guest once per calendar year, regardless of the member accompanying them. After that, they must pay the $20 day pass rate.
The YMCA reserves the right to edit, change or cancel guest passes at any time.

As a guest, you hereby assume all risks of injury arising out of your presence on the premises of the YMCA of Frederick County, your use of its equipment, including inflatable equipment, or facilities, and your participation in its activities, whether on its premises or at another location, and for yourself and your heirs and assigns hereby waive, release, and agree to hold free from all claims and damages the YMCA of Frederick County and its officers, directors, members, employees or agents. You understand the risks and dangers involved in participating in the programs and activities of the YMCA. You are physically capable of participating in such programs and agree not to participate in activities that may injure myself or others.