Membership Policies

 

Click HERE to view: THE YMCA OF FREDERICK COUNTY'S PRIVACY POLICY

Membership Cards

When using the YMCA you must present your membership card. If your card has been lost, a new card can be purchased for a $5 fee. If you forget your card, you will be admitted after showing your ID at the front desk. A one day pass will be issued for a lost or forgotten card up to 3 times per year. After 3 times, access to the facility will be denied until a new card is purchased.


Refunds

Membership dues are refundable up to 15 days from signup date. There are no refunds for temporary memberships.

The YMCA reserves the right to cancel any class that does not meet minimum enrollment. Members will be issued a voucher for classes cancelled by the YMCA. A refund will only be issued if requested by the participant.

If a participant drops out of a class prior to the start, the YMCA will retain a 25% service fee. The balance will be issued as a voucher for use at the YMCA. After the class has met once, no credits are issued.

In case of medical emergency, a voucher will be issued for classes not attended if the emergency occurs before the third week of the session and the participant will miss all remaining classes. A doctor’s note must be presented within two months to receive the credit. Only vouchers will be issued. Refunds will not be offered.

The YMCA will not refund or issue credit vouchers for weather related cancellations. Every effort will be made to make up missed classes.

In-house credits will be issued for all refunds in the amount of $15 or less.

Credits/vouchers may be designated as contributions to the YMCA’s Campaign for Kids fund.

The YMCA reserves the right to apply credit/voucher refund requests to satisfy financial obligations to the YMCA including, but not limited to, Non-Sufficient Funds, Program and Childcare Balance Dues for the participant.

This refund/credit information pertains to membership dues and program fees. It does not apply to fees paid for childcare and camp programs.


Non-Sufficient Funds Procedure

If your check/ACH Draft or Credit/Debit Card auto withdrawal is returned unpaid, it will be collected electronically and you will be assessed a minimum fee of $25.00 (or the maximum amount allowed by law). Check writer/Card holder is also responsible for all other collection costs.


Guest Policy

The YMCA of Frederick County is a membership organization; our facilities and programs are developed and maintained for our members’ use.  As a benefit to members, 5 complimentary guest passes will be issued per year per individual or family membership.

Members of the YMCA may bring in up to 2 (two) visitors at a time.  The visitor must remain with the member at all times.  The visitor may only visit the YMCA 3 (three) times in a 12-month period.  The visitor must complete a Waiver and take a photo for our records.  Visitors who fail to complete a waiver and take a photo will be denied access to the facility.


Membership Payment Options

Monthly: Through our bank draft plan, dues are automatically transferred from your checking or credit card account to the YMCA. Payment is required for days until draft begins. No renewal notices are sent. Membership is continuous until member notifies the YMCA in writing by mail, e-mail or in person. No faxed or phoned in terminations are accepted. A 30-day notice is required. The YMCA cannot be responsible for mail and e-mail that does not reach us. Please follow-up with us to be sure we received your notification.

Annually: Cash, check or credit card. Annual membership is in effect for one year from date of joining. Renewal notices are sent one-month before membership expires. Membership fees are non-refundable after 15 days.


Joining Fee

A joining fee is required for each new membership. This is a one time fee as long as the membership remains continuous. If the membership expires and you decide to re-join, you will be given the option of paying a new joining fee or renewing your membership using the original anniversary date and paying for elapsed months. Joining fees fund major maintenance and repairs of equipment as well as new purchases.


AWAY Policy

When you travel and want to use the YMCA in another city you may do so as long as the YMCA is part of the AWAY program. A list of YMCAs is available at the member services desk or online at ymca.net. Please contact the YMCA you will be visiting for details as some charge a fee.


Snowbird Policy

Individuals who spend a portion of the year living at a permanent residence in another state will be able to put their membership on hold and only be charged a portion of the monthly fee while they are gone. For the cost of $5.00/month for an individual and $10.00/month for households, you can have your membership on hold while you reside in another location. Restrictions apply. Available only to those on our monthly bank draft. Must be a minimum of three months and a maximum of six months to qualify for snowbird policy and can only be once in a 12 month period.


General Rules

  • The YMCA is a tobacco-free campus. This includes: vaping, e-cigarettes, and smokeless tobacco.

  • Members must present their membership cards each time they use the Y.

  • Any member lending his/her membership card to another person will lose all membership privileges. No refund will be given.

  • Children age 5 and under may use either the boys’ or girls’ youth locker room if accompanied by a parent or guardian.  Adults must be accompanied by a child in the youth locker rooms. Children under 18 are not permitted in the adult locker rooms.

  • For your child’s safety, when attending an adult program, you must use the YMCA Fun Zone unless your child is enrolled in another program at the same time. Children may not be left unattended in the lobby areas or other parts of the facility at any time. Please note that a two-hour daily time limit is observed in the Fun Zone for children age 3 months trough 8 years. Children age 9 and over can utilize the Youth Center for up to four hours per day.

  • The YMCA is not responsible for lost or stolen items. Please don’t leave valuables in lockers.

  • Please keep all food and beverages in main lobby, Fun Zone or racquetball lobby.

  • Prices, fees, facility schedule, hours of operation, classes, and instructors are subject to change. Changes may occur during a session. Notices will be posted when changes are made.

  • Please report vandalism or repairs needed so we may maintain the facility in the best possible condition.

  • Please follow posted traffic signs, speed limits and designated fire lanes.

  • The use of any device capable of photo graphic images is strictly prohibited in YMCA locker rooms, restrooms and changing areas.

  • Any use of photo capable devices in program areas must have approval of instructor.

  • To ensure the safety of our members and guests, the YMCA uses video surveillance and recording throughout the building except in locker rooms.

  • The YMCA prohibits staff from babysitting members and guests whom they meet here at the YMCA.

  • The YMCA may use and take photographs as needed to be used in marketing and promotional materials. Anyone entering the building or grounds may be a part of those photos.


Special Needs Accessibility

Most exercise areas in the YMCA are accessible for individuals with special needs. Handicap parking is available in designated spaces out front of the Downtown Y’s main entrance. There is also an access ramp in front of the building. Please see a Member Services Representative if you have any questions.


Early Closing Areas

All Health & Wellness areas close 15 minutes prior to the stated facility closing time. Aquatics close a half hour prior to the stated facility closing time.


Closings

Holidays: The YMCA is closed on designated holidays throughout the year. In additions to scheduled holiday closings, we will have early closings on or around other holidays throughout the year.

Inclement Weather: Please visit the Y website at frederickymca.org or call the Y Info Line at 301.696.9622 for information regarding YMCA program and facility operations on inclement weather days. The YMCA will close aquatic areas, according to safety regulations, for a 30 minute period after the last lightning flash. The YMCA will make every effort to make up classes missed due to inclement weather and other YMCA closings.


Photographs

The YMCA may take and use photographs as needed to be used in marketing and promotional materials. Anyone entering the building or grounds may be a part of those photos.


Standards of Conduct

The foundation of the YMCA is the mission to build strong kids, strong families and strong communities. The YMCA creates an atmosphere of a caring community and a place in which everyone is made to feel special and cared about. The standards of conduct have been put into place to ensure that everyone at the YMCA feels this way.

Members, program participants or guests who violate one of the standards listed below may have their membership privileges suspended or terminated.

  • Fighting

  • Vandalism or malicious destruction of YMCA or member property

  • Theft

  • Lending membership card to a person to gain access

  • Possession, use or distribution of drugs or alcohol on YMCA property or at YMCA sponsored events or programs

  • Use of profanity in the YMCA facility

  • Disruptive behavior

  • Verbal, threatening or physically or emotionally abusive behavior to other members or staff

  • Disrespectful behavior to members, guests or staff

  • Proper workout and/or swim attire must be worn at all times. All apparel (lack of apparel) should be appropriate for a family environment.


YMCA of Frederick County Sex Offender Policy

It is the policy of the YMCA of Frederick County to not allow a known registered sex offender on any YMCA properties or sites (including non-owned sites that we operate) so the safety of participants can be maintained.


Digital Community Guidelines

The YMCA of Frederick County’s social media, blogs, and forums are for anyone who believes in the cause of the Y. Feel free to share your Y stories, tips and ideas and participate in our online community.

If you have questions, comments or concerns about the Y, we will do our best to connect you with you and we may reach out to you directly regarding your comments. For expedient assistance, please contact us directly.

General Guidelines
We consider this online community one big YMCA. We want to hear from you on social media, our blogs, and our forums but have a few things that we do not allow:

  • Posts that contain, discuss or promote:
    • abusive, vulgar, offensive, threatening or harassing language
    • personal attacks of any kind
    • illegal activity
    • political campaigns
    • religious issues
    • legal or employment issues
    • posting of premium content from any website
    • fake news or any content intended to mislead
  • Conversations that negatively target specific individuals, groups, or organizations
  • Posts that are spam, solicitations or advertisements
  • Contest and voting campaign posts that are not authorized by the YMCA of Frederick County
  • Any profile icon or name related to commercial content that promotes another business, website, specialty page other than a Y or those approved by the YMCA of Frederick County
  • Personally identifiable information (like phone numbers or email addresses), private or sensitive details about another person
  • Material or information that you don’t have the right to post or share

Differences of opinion are welcome as long as they are respectful. Be courteous and respect those asking questions with friendly, informative discussions. If it’s not, it will be deleted. Posters will be permanently banned immediately for a serious, willful, and/or repeated violation of any of these rules.

User-submitted content (including comments, updates, photos and videos) do not necessarily represent the views of the YMCA of Frederick County.

The statements and opinions posted by registered participants to these forums and blogs are offered for educational, informational, and social purposes only, should not be construed as personal medical advice, and are not intended to diagnose any medical condition or replace your or anyone else’s healthcare provider. Please consult with a physician or local healthcare provider before taking any advice that might affect you or anyone else’s health and well-being.

Some links featured on our website, social media, blogs, and forums will take you to non-YMCA websites. The views and opinions of authors expressed on those websites do not necessarily state or reflect those of the the YMCA of Frederick County.