Membership Policies

Membership Cards

When using the YMCA facilities or registering for a class, you must present your membership card. If your card is lost, a new card will be issued for a $5 fee.


Refunds

Membership dues are refundable up to 15 days from signup date. There are no refunds for temporary memberships.

The YMCA reserves the right to cancel any class that does not meet minimum enrollment. Members will be issued a voucher for classes cancelled by the YMCA. A refund will only be issued if requested by the participant.

If a participant drops out of a class prior to the start, the YMCA will retain a 25% service fee. The balance will be issued as a voucher for use at the YMCA. After the class has met once, no credits are issued.

In case of medical emergency, a voucher will be issued for classes not attended if the emergency occurs before the third week of the session and the participant will miss all remaining classes. A doctor’s note must be presented within two months to receive the credit. Only vouchers will be issued. Refunds will not be offered.

The YMCA will not refund or issue credit vouchers for weather related cancellations. Every effort will be made to make up missed classes.

In-house credits will be issued for all refunds in the amount of $15 or less.

Credits/vouchers may be designated as contributions to the YMCA’s Campaign for Kids fund.

The YMCA reserves the right to apply credit/voucher refund requests to satisfy financial obligations to the YMCA including, but not limited to, Non-Sufficient Funds, Program and Childcare Balance Dues for the participant.

This refund/credit information pertains to membership dues and program fees. It does not apply to fees paid for childcare and camp programs.


Returned Checks/Bank Drafts

A $25 fee will be assessed for all returned checks or uncollected bank drafts.


Guest Policy

Members may bring up to 2 guests each per visit for a fee. Adult guest passes are $10 and youth guest passes are $3. Guests are limited to three (3) visits per year. For safety purposes, guests under the age of 18 will be required to have a parent’s signature on the liability form. If you have any special circumstances regarding guest visits, please contact our membership director to make special arrangements.


Membership Payment Options

Monthly: Through our convenient bank draft plan, monthly dues are automatically transferred from your checking account to the YMCA’s account. No renewal notices are sent. Membership is continuous until the member notifies the YMCA in writing 30 days prior to termination by mail, e-mail or in person. No faxed or phone terminations are accepted. We cannot be responsible for mail or e-mail that does not reach us. Please follow-up with us to be sure we received your notification.

Annually: Cash, check, VISA, Mastercard, AMEX or Discover. Anniversary date is based one year from your date of joining. Annual members will receive a renewal notice the month before membership expires. Nonrefundable after 15 days.


Joining Fee

A joining fee is required for each new membership. This is a one time fee provided the membership remains continuous. If your membership expires and you decide to rejoin, you will be given the option of paying a new joining fee or renewing your membership using the original anniversary date and paying the elapsed months. This fee funds maintenance and replacement of equipment.


AWAY Program

When you travel and want to use a YMCA in another city, you may do so on a short-term basis at YMCAs participating in the AWAY program. A list of participating YMCAs is available at the Member Services Desk. Please contact the YMCA you will be visiting for details.


Snowbird Policy

Individuals who spend a portion of the year living at a permanent residence in another state will be able to put their membership on hold and only be charged a portion of the monthly fee while they are gone. For the cost of $5.00/month for individuals and $10.00/month for families, you can have your membership on hold while you reside in another location. This is available only to those on our monthly bank draft. Must be a minimum of three months and maximum of six months to qualify for the snowbird policy and can only be used once in a 12-month period. Restrictions may apply, contact member services for details.


General Rules

  • Members must present their membership cards each time they use the YMCA.
  • The YMCA is a tobacco-free facility.
  • YMCA Memberships are non-transferable.
  • Any member lending his/her membership card to another will lose all membership privileges. No refund will be given.
  • For your child’s safety, you must use babysitting when attending an adult program, unless your child is enrolled in another program at the same time.
  • The YMCA is not responsible for lost or stolen items.
  • Prices, fees, schedules, hours of operation, classes and instructors are subject to change. Changes may occur during a session. Notices will be posted when these changes occur.

Special Needs Accessibility

Most exercise areas in the YMCA are accessible for individuals with special needs. Special needs parking is available to the right of the Downtown Y’s main entrance. For certain situations, you may request access the lower entrance near this parking lot. Please see a Member Services Representative if you have any questions.


Early Closing Areas

All exercise and pool areas close 15 minutes prior to the stated facility closing time. Pools close a half hour early on Friday, Saturday and Sunday.


Closings

Holidays: The YMCA is closed on designated holidays throughout the year, such as Independence Day.

Inclement Weather: Please listen to area radio stations or call the Y Info Line at 301.696.YMCA for information regarding the YMCA’s programs and facility use on inclement weather days. The YMCA will close both pools, according to safety regulations, for a 30 minute period after the last lightning flash. The YMCA will make every effort to make up classes missed due to inclement weather and other YMCA closings.


Photographs

The YMCA may use and take photographs as needed to be used in marketing and promotional materials. Anyone entering the building or grounds may be a part of those photos.


Standards of Conduct

The foundation of the YMCA is its mission to build strong kids, strong families and strong communities. The YMCA creates an atmosphere of a caring community and a place in which everyone is made to feel special and cared about. The Standards of Conduct have been put in place to ensure that everyone may enjoy the YMCA.

This list is not all-inclusive. Members, program participants or guests who violate one of the standards listed below may have their privileges to come to the YMCA suspended or terminated.

  • Fighting
  • Vandalism, malicious destruction of YMCAor member/participant property
  • Theft
  • Lending membership card to another or facilitating non-members’ entry to the facility through unauthorized entrances
  • Possession, use of distribution of illegal drugs or alcohol on YMCA property
  • Use of profanity in the YMCA facility to staff or other members/ participants
  • Disruptive behavior that would adversely affect the YMCA’s reputation
  • Verbal, threatening or physical abusive behavior to other members/participants or to staff members
  • Disrespectful behavior to members/participants, guests, or YMCA staff

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect
This notice applies to all information collected or submitted to the YMCA of Frederick County.

How We Use Your Information
We use the information you provide about yourself to provide services to you our customer. We do not share this information with outside parties except to the extent necessary to provide these services. We occasionally hire or partner with other companies to provide limited services on our behalf, such as providing extended member services, handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.  The YMCA of Frederick County and its operational service partners collect and use your personal information to operate and deliver the services you have requested. We do not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

The YMCA of Frederick County may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the YMCA of Frederick County or the site; (b) protect and defend the rights or property of the YMCA of Frederick County; or (c) act under exigent circumstances to protect the personal safety of users of our services or members of the public. Personal information collected on this site may be stored and processed in the United States or any other country in which YMCA of Frederick County or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of the United States.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us using our Open-Line system.


YMCA of Frederick County Child Sex Offender Policy

It is the policy of the YMCA of Frederick County to not allow a known registered child sex offender on any YMCA properties or sites (including non-owned sites that we operate) so the safety of participants can be maintained.


Digital Community Guidelines

The YMCA of Frederick County’s social media, blogs, and forums are for anyone who believes in the cause of the Y. Feel free to share your Y stories, tips and ideas and participate in our online community.

If you have questions, comments or concerns about the Y, we will do our best to connect you with you and we may reach out to you directly regarding your comments. For expedient assistance, please contact us directly.

General Guidelines
We consider this online community one big YMCA. We want to hear from you on social media, our blogs, and our forums but have a few things that we do not allow:

  • Posts that contain, discuss or promote:
    • abusive, vulgar, offensive, threatening or harassing language
    • personal attacks of any kind
    • illegal activity
    • political campaigns
    • religious issues
    • legal or employment issues
    • posting of premium content from any website
    • fake news or any content intended to mislead
  • Conversations that negatively target specific individuals, groups, or organizations
  • Posts that are spam, solicitations or advertisements
  • Contest and voting campaign posts that are not authorized by the YMCA of Frederick County
  • Any profile icon or name related to commercial content that promotes another business, website, specialty page other than a Y or those approved by the YMCA of Frederick County
  • Personally identifiable information (like phone numbers or email addresses), private or sensitive details about another person
  • Material or information that you don’t have the right to post or share

Differences of opinion are welcome as long as they are respectful. Be courteous and respect those asking questions with friendly, informative discussions. If it’s not, it will be deleted. Posters will be permanently banned immediately for a serious, willful, and/or repeated violation of any of these rules.

User-submitted content (including comments, updates, photos and videos) do not necessarily represent the views of the YMCA of Frederick County.

The statements and opinions posted by registered participants to these forums and blogs are offered for educational, informational, and social purposes only, should not be construed as personal medical advice, and are not intended to diagnose any medical condition or replace your or anyone else’s healthcare provider. Please consult with a physician or local healthcare provider before taking any advice that might affect you or anyone else’s health and well-being.

Some links featured on our website, social media, blogs, and forums will take you to non-YMCA websites. The views and opinions of authors expressed on those websites do not necessarily state or reflect those of the the YMCA of Frederick County.